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Find answers to our most common questions below. To book a session or ask about our services, send us a message.
Common Questions
Answers to the questions we receive most often.
When will my child's photos be delivered to the school?
Your School Portrait order will be delivered to your child’s school within 2-3 weeks.
How can I order my child's photos?
Before Picture Day: You are welcome to pre-pay for your pictures on our website by selecting the Pre-Order option and selecting the child’s school, or by calling our Studio at 1(800)846-8469.
On Picture Day: You may turn in an Order Envelope to one of our Photographers.
After Picture Day:
Order online by selecting your child's school.
Drop off an order form, to our studio, by 1:00 p.m. the business day after Picture day.
Call our Studio at 1(800)846-8469 and place an order over the phone with one of our Customer Service Specialists.
Order online and have your order shipped directly to your home or business.
When will you be at my child's school for Picture Day?
Many of our scheduled Picture Days are listed on our website. Simply click on Pre-Order Photos, find your child's school and view the Date below the School Name. If you have questions about specific times for photos during your child's school day, please call our Studio at 1(800)846-8469 and one of our Customer Service Specialists would be happy to assist you.
I purchased a Digital Download. How do I access it?
Digital Downloads are sent directly to your email inbox, to the email provided during the ordering process. If you do not see your Digital Download in your inbox, be sure to check your Spam or Junk folders, as sometimes these are directed to these folders by your email provider. Downloads are accessible for approximately 60 days from the date they are delivered to your inbox. Be sure to download them prior to the 60 day expiration, as we aren't able to store Digital files on our servers for extended periods of time.
I'm not completely satisfied with my child's Fall school photo. What are my options?
We are more than happy to re-photograph your child on Retake Day to ensure you have the best Portrait possible! Simply return your entire Portrait Package on Retake Day to us, and note how we can improve on the original photo. We will re-photograph your child, and print a new package with the new photo!
Still have a question?
Browse every question in our Help Center, or send us a message.
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Reviews
Read what our customers have to say about us
Feedback is essential to our growth and development. We value your input and strive to improve our services based on your feedback.
Google rating
4.2/5
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“"It's always a pleasure! The team is prompt, prepared, and trained up. Customer service is always exceptional."”
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“"Our photographer was awesome!! He knew just how to interact with our little ones and our JH/HS school kids. The kids had a great time getting pictures taken this year! He was very organized and professional towards staff, students, and volunteers. Our volunteers raved about him as well. They were very impressed with how easily he dealt with the little kids and how he was able to get a great smile out of them all."”
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“"The lady did an awesome job with our kids. My child is autistic and she totally understood and worked very well with him."”
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“"This company covers such a huge territory of school districts and still manages to be personable and wonderful to work with. The owners are awesome people and care a great deal about the quality of their work and products."”
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“"We had Parsons come to Selah GymKids for our spring pictures for 2024. Our photographer was AMAZING!! She took the extra few minutes to make sure each and every child looked their best. She was patient and kind to the children and was able to get 99% smiles out of all the kiddos. We were extremely please with their organization and the flow of how picture day went. I would 100% recommend Parsons!"”
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“"Love working with Parson's! Their studio is beautiful, and the staff are friendly and helpful. Our company did business sessions with them, and they made the entire process simple for us."”