Your School Portrait order will be delivered to your child(ren)’s school within 3 to 4 business weeks.
How can we help? Check our FAQ below.
You can always give us a call (800) 846-8469 or email Contact Us on our website.
When will my pictures be delivered?
How can I pay for my pictures?
Before Picture Day: You are welcome to pre-pay for your pictures on our website by selecting the Pre-Order option and selecting the child(ren)’s school. Or by calling our Studio at 1(800)846-8469. On Picture Day: You may enclose in the Order Envelope either cash, check or a money order. After Picture Day: Order online by selecting Pre-Order up to 1:00 p.m. the business day after Picture Day. Drop off order form, in studio, by 1:00 p.m. the business day after Picture day. Call our Studio at 1(800)846-8469 and place an order over the phone with one of our Customer Service Specialists. Order online and have your order shipped directly to your home or business.
What is the date and location of Picture Day?
Many of our scheduled Picture Days are listed on our website. Simply click on Pre-Order Photos, find your child's school and view the Date below the School Name. If you have questions about specific times for photos during your child's school day, please call our Studio at 1(800)846-8469 and one of our Customer Service Specialists would be happy to assist you.
I ordered a Digital Download, how do I access it?
Digital Downloads are sent directly to your email inbox, to the email provided during the ordering process. If you do not see your Digital Download in your inbox, be sure to check your Spam or Junk folders, as sometimes these are directed to these folders by your email provider. Downloads are accessible for approximately 60 days from the date they are delivered to your inbox. Be sure to download them prior to the 60 day expiration, as we aren't able to store Digital files on our servers for extended periods of time.
Is it too late to place an order for my child(ren)’s School Portraits?
We have the current school year and last school year’s Portraits still available for purchasing online. We do have some less-recent years on file as well. If the photos you're wanting to order are prior to the current year or last year, please call our Studio at 1(800)846-8469 to place an order over the phone with one of our Customer Service Specialists.
Am I able to bring a sibling, who does not attend school, to Picture Day?
You are welcome to bring siblings on Retake Day during the designated Sibling time. Please call our Studio at 1(800)846-8469 for more Retake Day info.
I'm not completely satisfied with my child's Fall Portrait. What are my options?
We are more than happy to re-photograph your child on Retake Day to ensure you have the best Portrait possible! Simply return your entire Portrait Package on Retake Day to us, and note how we can improve on the original photo. We will re-photograph your child, and print a new package with the new photo!